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    The San Jose Giants Official Dugout Store will gladly accept an exchange or return of merchandise in its original condition within 30 days of delivery. To help us rapidly process your request, please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that we will only refund shipping if your return was a result of our error.

    Send returns and exchanges to:
    San Jose Giants Official Dugout Store
    588 E Alma Ave
    San Jose, CA 95112

    Exchanges

    Merchandise can be exchanged in person, free of charge, at the San Jose Giants Official Dugout Store during operating hours.

    Merchandise sent back to the San Jose Giants Official Dugout Store is at the customer's cost. Once an item is received with directive to exchange, we will send an invoice to you to complete payment for the cost of shipping the new item. After this transaction is processed you will receive updated tracking information for your new package.

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Please allow up to 14 business days to fully process any credit requests.